Contacts
Drop Us A Message!
We would love to hear from you if you have any questions, suggestions or offers of cooperation. You can get in touch with us via the contact form. Our team will respond to your message as soon as possible to ensure that you receive a satisfactory answer.
Pickup Locations
787 Cliveden Place,
Delta BC,
V3M 6C7 Canada
Aberdeen Centre 2F,
4151 Hazelbridge Wy #2788,
Richmond BC,
V6X 3R8 Canada
FAQs
Product FAQ
A: You can purchase through our official website, select your favorite bird's nest product package and add to cart, then follow the page prompts to complete the order payment. We also provide customer service hotline purchase option to meet the shopping needs of different customers.
A: The price of the product varies with different packages, quantities, or subscription options. You can check the specific product price on our official website, or ask our customer service for more detailed pricing information.
A: We are committed to providing high-quality bird's nest products. Our bird's nest products are made with the latest technology 3D USNB (3D Ultra Sonic Nano Bubble) to enhance the cleanliness of the bird's nests, and Low Temperature High Pressure (THP) to preserve the nutrients of the bird's nests and prolong their shelf life. The entire production process is in strict accordance with the highest standards of food safety, providing the highest level of safety and security to the consumers.
A: In order to maintain the freshness and nutrient content of bird's nest, it is recommended to store the product in a cool and dry place away from direct sunlight. Please do not expose the bird's nest to high temperature or humidity. Regarding the method of consumption, there are usually detailed instructions on the product package, follow the instructions for cooking or direct consumption. If you have any questions, please also feel free to consult our customer service team for professional advice.
Payment FAQ
A: We support a variety of payment methods, including credit cards, debit cards, and other electronic payment methods. You can choose the payment method that suits you to complete your order payment on the checkout page.
A: Yes, we will provide a formal invoice for each order. The information you fill out during the checkout process will be used to generate the invoice, so please make sure the information is accurate for subsequent records.
A: We are sorry that our payment methods do not include cash on delivery service at this time. You can choose to pay online to ensure that your order will be processed in a timely manner.
A: After you successfully complete the payment, the system will send an order confirmation email to the email address you provided. You can also login to your email to check the order record. If you have any payment problems or questions, feel free to contact our customer service team for assistance.
